Last updated: November 2026
This page explains what happens if something is wrong with your order. We do not sell directly on this website: every product is bought through our Shopee store or by WhatsApp.
Orders on Shopee
If you bought from our Shopee store, your order is covered by Shopee’s own Return/Refund rules and the Shopee Guarantee. Please raise any return or refund request from the order page in the Shopee app (Return/Refund), within the time Shopee shows for your order. You can read Shopee’s rules in the Shopee Help Centre.
Orders by WhatsApp
For orders placed directly with us on WhatsApp, we will replace the item or refund you if:
- the item arrived damaged (for example a broken jar or damaged packaging), or
- you received the wrong item or the wrong quantity.
Because saffron is a food product, we cannot accept returns for a change of mind.
How to report a problem
- Message us on WhatsApp at +60 12-234 5097 within 3 days of receiving your parcel.
- Send your order details and clear photos or a short video of the parcel and the item. An unboxing video helps a lot.
- Please keep the item and its packaging until we reply.
What we do
After we check your photos, we will send a replacement or, if you prefer, refund you by bank transfer, usually within 7 working days. We cover the delivery cost of any replacement. If we ask you to send an item back, we also cover the postage.
Your rights
This policy does not limit your rights under Malaysian consumer law, including the Consumer Protection Act 1999.
Contact us
Persian Signature Saffron is a brand of Turkish Signature Sdn Bhd (SSM 202301024316).
Address: Mercu Summer Suites, Jln Cendana off Jln Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Phone / WhatsApp: +60 12-234 5097
Email: info@persiansignature.com